Creating my care account is easy and takes a couple of steps to complete.
It’s important to add a picture and set up your profile allow my care to help you easily connect with your patient and stand out to the new patient. The patient sees your picture anytime and connects with you anytime via call, message or video call.
From the profile, you can edit your profile details anytime.
When doctor register their profile the unique my care ID is generated and that ID helps doctors to connect with their patient.
From the doctors, dashboard doctor can manage and see their all patient, all prescriptions, patient’s documents, prescripted drafts, Doctors notes and, hospitals.
Doctors can add the prescription from the “+” button in the bottom right from the prescriptions screen.
Write the prescription. Fill up the prescription form.
Select the patient that you want to send the prescription.
After the selection of patient select the pharmacy and click on submit
Click on the notes button from the doctor’s dashboard and Select the patient from the all patients list. Click on the patient name you can see that selected patient documents and notes.
Click on “Write a Note” button and write your notes and click on submit button
Doctors can edit their notes. And the patient can see that doctors notes on their MY CARE app.
Doctors also can manage their patient appointment. When doctors approved the patient appointment the patient get the notification.
The user/patent of this mobile application will pay online through My Care application by debit card, credit card or net banking, the fees will be directly collected by My Care App and will be remitted to the doctor within 6 working days.
Creating my care account is easy and takes a couple of steps to complete.
HOW TO CHANGE YOUR PASSWORD
To change your password in the app, select Profile > Change Password
UPDATING YOUR PERSONAL INFORMATION
To add or edit personal information including your name, address, email, etc. go to profile OR View Profile in the app and > click on my Profile.
HOW TO ADDING DOCTORS
If you want to add your doctors to my care go to dashboard> my doctors> enter doctors my care id> click on Ok
HOW CAN I SEARCH DOCTORS NEAR ME
For searching your local area doctors go to my doctors in my care app and select your location.
WHAT DOCTORS CAN I ADD?
The best thing about MY Care is that you can connect with ALL your providers on one platform.
How can I book an appointment?
For new connection doctor, first you need to connect with doctor
My Care App>Doctor List >Select specialty as per your need>Connect
Once doctor approve connection request afterword, you can find that doctor in My Care App>My Doctors>Book Appointment
Where Can I Access My Prescription?
You can see all you prescription at My Care App> My Prescriptions
How can I share my prescription with Pharmacy?
My Care App > My Pharmacy > Send Prescription to Pharmacy > Medical History > Select Doctor (Who sent you prescription) > Select Prescription > Select Pharmacies
After sending prescription to pharmacies, wait for pharmacies to send you quotes on your prescription
My Care App is a health & wellness mobile application, which caters to all your health needs. You can avail various health services like Doctor Consultations from India’s leading healthcare providers, Hospitals, diagnostic tests from Leading Pathologies and On-Line Pharmacy and the reports are made available in the app itself for anytime reference. Easy, secure storage and sharing.
We support IOS and Android (5.0 and above). We do not support the Windows operating system at this time.
My Care App mobile app is currently available on Google Playstore and iOS App store. To download, search for “My Care App “, select the app from search results and click ‘install’.
As Skype My Care is not an option of Phone it will facilitate user to connect to a doctor, hospital, pathology and pharmacy from one platform. For emergencies user has to get in touch with local doctor or hospital or Family physician.
My Care App is available for iOS and Android smartphones. Your device should have 3G or 4G network or WiFi coverage instrument should have iOS version 10.0 or higher, Android OS version 5.0 or higher to use My Care App.
The Application supports JPEG, JPG, PNG, PDF & DCM (Medical Images like X-ray) Files
No. My care is an online App which has a folder of reports stored which can be reached only when you are online, the report will be automatically stored in the folder.
Once you select a particular category, say, Lab Reports, you will see the small floating dot which reveals the options to “Capture Record” or “Upload Record”. You can use these options to either click a picture of your record or Upload it from your phone’s gallery.
To share any feedback or report any bugs on My Care App, write to us at
We have HIPAA and GDPR compliance as medical data is highly confidential, we follow best practices to make sure your data is safe and secure with us. The data is encrypted end-to-end so that at both the server and application ends, there are minimal chances of any data hacks.
We recommend that you use separate My Care App accounts for individual family members. You can provide the same phone number for a family member, and can receive lab records on your phone but you will need to unlock the records using the patient ID shared by the partner Doctor, hospital/ lab.
Yes, you can share your reports with anyone, even contacts who do not have My Care App installed on their phones. They will receive a PDF message.
My care will have folder of repots where all the reports will be stored, the report received and seen last will be shown first in the folder.
The list of services provided by our partners are mentioned in the different services sections in the app.
My Care App works with different partner hospitals – some of our partners may allow your previous data to be made available while some others may not. Please check with your hospital if they have made your previous medical data available to us.
Currently, the ability to upload large files like CT scans and MRIs is only available to partner hospitals where the imaging labs can upload these files, as this files are large they cannot be uploaded or downloaded through App.
Yes, to ensure the confidentiality of your medical records, My Care App allows only your doctor and yourself to see, print and share your data which will be in a folder form.
You can upload image files, clicked as pictures by your phone’s camera or as PDFs. This includes email attachments in the form of PDFs that can flow from the Doctors, Hospitals and pathological labs directly into your My Care App Folder.
The sharing of files on My Care App happens instantly. When you share your report with any of your contacts, they receive an in-app notification from My Care App. On clicking the notification they can view your shared records.
To avail My Care App exclusive offers:
-> Visit the ‘Offers’ section in the app and click on the offer that benefits you
-> You will be able to see the details about the offer. For instance, what tests are included in the package (In case it is a Lab tests package), what will be cost for hospitalization and what will be cost of medicine if it has to be couriered what price the test package was originally listed for and what discounts you are getting.
-> Choose your payment mode – Online payment
-> You will get a booking confirmation notification.
-> The partner hospital’s lab or any Private Pathology will contact you directly to fix an appointment or schedule a time for door-step collection of your sample.
You can access your records seamlessly by downloading the app again provided you use and the same My Care password to login.
Please write to us on firstname.lastname@example.org
The ‘Sync account’ feature displays the list of all the Doctors, labs/imaging centers, Hospitals that have uploaded data for your patient ID onto your My Care App account.
When you log in for the first time with a phone number, you will be prompted for a One Time Password (OTP), which is used to verify the number. After verification, the app guides you to set up a medical profile and assigns you a unique My Care App ID for Doctors, hospitals and labs, so that they can send medical records to you through our App. For patients it will be their password.
To ensure maximum security of your medical data, we allow only one device to be logged in at a time with a single unique password. This means as soon as you log in using a different device with the same ID, the app will log you out from the earlier device you were logged onto.
The ID being displayed under your name on the app home screen is your My Care App ID (HHID). This ID is assigned automatically from the system and cannot be changed. This is the universal ID that will be used to send records to your phone from different Doctors, hospitals and labs.
Your My Care App account remains active till you delete it. You can use your My Care App password to log in to your account at any time even when you do not have access to your phone number. My care App will remember all accounts associated with your password and show them so you can choose which number to log in with. For any queries or support, you can also write to us at email@example.com
We have various options for adding money to your My Care Wallet that it can be Debit Card, Credit Card and Net-Banking options will be shown on screen. We have one more feature in My Care App that money can be transferred to your My Care App account from anywhere in India through other phone number.
My Care App will give 15 minutes window for video Consulting.
No. Time of on-line consultation will be written in the profile of any doctor you select to consult.
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